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PHASE 1:PREPEARTION / RESEARH
   
 

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PHASE 1: PREPARATION & RESEARCH

PHASE 2: CONCEPT DEVELOPMENT

PHASE 3:PITCH PREPARATION

LINK TO GROUP PRESENTATION WEBSITE

LINK TO GROUP COMPANY WEBSITE

LINK TO GROUP BLOG

LINK TO MY BLOG

1. Choosing a Brief

For our 1st team meetings we studied the available briefs, and weighed up what we considered to be the overall pros and cons of the 2 favourites.

Either Elite Cars or Film Festival
ELITE CARS-
PROS - Clearly defined brief / Realistic Project
CONS - 'Boring' subject matter / Harder to do something new/original?
FILM FESTIVAL-
PROS - Interesting subject / More creative/experimental
CONS - Poorly defined brief / Very broad size and scope of product

We discussed this further, and decided to take on the Elite brief, firstly because it would be more representative of the types of briefs we’d be working on in the industry, and also because attempting to do something new and different would provide an interesting challenge. We also felt much of the emphasis of the film festival brief would be around the technical specifications to make it work, whereas the Elite brief would give a more equally balanced level of involvement and engagement for all team members in their different roles, Creative, Technical, Financial and Managerial.

2. Team aims and objectives

We used the fishbone exercise to try to identify our team aims and objective for the project. We each made our own, and then decided as a team which elements we wanted to include as our ‘shared vision’ group fishbone.
http://maim-business.blogspot.com/2005/02/fishbone.html

This exercise proved to be very difficult for us; our team was undecided between aims for the project; as a leaning experience, aims as a company; as a business endeavour and aesthetic aims; as a creative project. A problematic aspect for us was that of the 2 briefs we were aiming to fulfil which meant there were essentially 2 projects running simultaneously, the scoping and pitching of a commercial project (and production of leave-behind book), and the ongoing learning about the business of multimedia, which involved logging and including extra detail in our leave-behind book for assessment purposes.


3. Identifying different roles of team

We chose to use the same method most of us have been using in previous tasks with a main role assigned to each member, who then also acts in a secondary/supporting role to one of their colleagues with a different task.

The difficulty here, was making the distinction between roles which were necessary for the project itself, and roles necessary for the producing the pitch and document, and how we could divide these tasks to give an equal amount of work / responsibility to each member.

Name: Leading role|| Supporting role

Leslie: Project manager|| Design director
Wei-wei: Content manager ||Financial director
Jenny: Technical director || Content manager
Mazy: Design director|| Project manager
Markus: Financial director ||Technical director

We each defined our tasks, and reported back to the rest of the team on what we felt was expected of us in our respective roles.

Here is my role description:

DESIGN MANAGEMENT:
Responsible for ‘look and feel’ of product.

-Core Concept – this was to be the task of the whole group, but as it became apparent that in this case at least, it was very much linked to ‘look and feel’ I undertook this task.
-Outline Design (Layout)
-Screen design
-List of templates and assets that would be needed
-Design and produce Proposal Book
-Define the styles (fonts, sizes etc) for team to use for their parts of proposal book (tech, financial etc)

The Project Manager Leslie undertook the last 2 tasks. This was due to some unfortunate personal problems I had during the project, which put me behind schedule, so Leslie acted very responsibly as Project Manager, and took on the extra work herself.

An additional task I identified for my role was to put together the group presentation website, which each team member contributed their content to and I input into a template site I created.

4. Scoping the Brief, Identifying Clients aims and Objectives

-Consumer website- direct to end consumer
-R.O.I- Elite is looking to get customers to return for extras
-Well designed and Interactive
-Facilitate communication between Elite and customers-new ways to talk to customers and new prospects online
-Open channels to new customers
-Show passion of Elite to customers and customers to cars
-Must differentiate Elite from other car sellers/garages
-Include plenty of opportunity to see cars and tuning products-Visual showcase
-Must be updateable by elite
-Logo re-design (if necessary)

Concept requirements:
- Design-led
- Innovative and exciting
- Simple, clear and coherent
- Iconic of luxury sport cars - without being tacky
- User friendly
- Interactive


Apart from the site needing to be updateable by Elite, which would require a CMS, which the Technical Director is in charge of researching/choosing the most appropriate system (and who communicates these choices to me throughout the project), all the other elements are directly related to my role. The main challenge here is to produce something ‘innovative and exciting’ in a market of 1000’s of websites that companies use to showcase their products and services. Also, in relation to the Financial Directors role, we had to ensure there would be a tangible return on investment for the client, who is investing a lot of money into establishing and online prescience and the associated re-branding.


5. Contacting Client, Restating the Brief

In order to come up with a concept/design I needed more information from the client, I made a list of questions for the client. The Project Manager combined these with other team questions and emailed the client.
Q: As you state you already know how to communicate with your selective audience, could we see an example of existing promotional material, so we can gain an insight into your communication style?
A: We were sent back an example of .pdf, which Elite emails to their clients, which didn’t convey a really dominant style and therefore shouldn’t conflict with our new design (obviously they would need to apply the new logo in the future)

Q: What exactly do you sell (which brands, parts, etc)?
A: We received back and extensive list of their products and services, which was invaluable to me in creating the basic information architecture for the site, which was a necessary step in being able to map out an effective site storyboard and layout design.

Q: How do you currently sell it (in store, by mail order, telephone order)?
Q: Would you consider using e-commerce?
A: These questions related to scoping the possibility of incorporating e-commerce into the site, they stated they would be interested in seeing costs for this, so our Tech. And Financial Directors (Jenny and Markus) worked this in as an optional extra, and Markus also include areas of R.O.I this would bring.

We met with the client and discussed remaining issues, transcript on group blog at:
http://maim-business.blogspot.com/2005/02/client-meeting.html

6. Scoping of Project
I created a rough scope of project, to clarify my own understanding of task and to show to rest of team to help clarify our roles/timetable our work.

Project Scope Outline (opens in new window)

7. Resource Assessment

We assessed our resources – what kind of company are we? I discussed this with Project + Content managers (so I’d know what hardware/software/human resources available to make design decisions, and who we’d need to hire externally to make the concept happen).

As we would be presenting ourselves as a company to the client, when we are actually a group of 5 students working on a project, we had to decide on how honest to be about ourselves. We decided to include our existing multimedia skills within the company resources, and say that we are a new company, but each with experience within the industry, to strike a balance between our current situation, and a realistic situation we may be in, in the future as recent graduates who may choose to set up our own company.

8. Initial Research: Clients, Competitors and Target Audience.

Client Research came from the brief and the meetings / communications with the client. I also did some research on the geographical location as I felt this could be an asset to the ‘look and feel’ and concept of product:
http://mazy-business-project.blogspot.com/2005/02/swiss-landscape.html

For design inspiration / competitor research I looked at other car company websites. I looked mainly at those of luxury car manufacturers, as these were more sophisticated and expensive than those of car sellers, and would better convey the type of visual message Elite would be seeking:
http://mazy-business-project.blogspot.com/2005/02/design-researchinspiration.html

An early idea I had was to include a ‘personality user interface’ on the site, as a means for the customers to interact with the site, as the brief states they are low skill set web users, and also wealthy business people (which means they would be used to having PA’s). I wasn’t sure if such a thing really existed as a product we could use, as I had only read about them in ‘Futurecasting Digital Media’ by Bob Cotton and ‘The Age of Spiritual Machines’ by Ray Kurzweil. However, in the Futurecasting book, there’s a web address for the A.L.I.C.E bot site, which was a starting point to learn about lots of companies that use the A.L.I.C.E and A.I.M.L code to make their own virtual agents:
http://mazy-business-project.blogspot.com/2005/02/smart-agents.html
The best solution I found for our purpose is logged here:
http://mazy-business-project.blogspot.com/2005/02/smart-agent-best-solution.html

I also looked into statistics of women drivers, as although Elite state 90% of their customers are men, I felt that as women are 50% of the population, and increasing customers of more traditionally ‘male’ consumer products such as PC’s, stereo systems, etc, they may be an increasing market for luxury cars, so may be a factor for Elite to take into consideration (potentially providing increased R.O.I):
http://mazy-business-project.blogspot.com/2005/02/women-driversresearch.html


9. Risk Assessment:

The risk assessment in relation to the creative role included;
Virtual agent research, communicating with technical director (to find out how feasible different CMS options are, whether we can incorporate Flash, Virtual Agent and e-commerce facility with the CMS) and financial director (to see how much these various options would cost)